Delete your account
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You can delete your ToyoPay account at any time
Deleting your account takes a few taps inside the app and is immediate. If you no longer have the app, you can ask us to do it for you instead.
From the app
- Open ToyoPay and go to the Account tab.
- Tap your name at the top to open your profile.
- Tap Delete Account at the bottom of the profile and confirm.
- You are signed out and the account is deleted straight away.
By request
Email support@toyopay.africa or message us on WhatsApp at +255 659 935 107 with the words “Delete my account”, from the phone number registered on the account. We confirm the request by SMS to that number before deleting, and complete it within seven days.
What is erased
- Your login: phone number and PIN.
- Your name, email address and profile details.
- Identity and business documents you uploaded for verification.
- Your business logo.
- Your personal ToyoBook: entries, budgets, categories and savings goals.
- The staff logins created under your business.
What is kept, and why
Tanzanian tax law requires a business to keep its financial records for a number of years. The business’s sales, expenses, invoices, stock and customer records are therefore kept for that period with your personal details removed from them, used for nothing else, and deleted when the period ends.
Deletion is permanent
A deleted account cannot be restored. You may register again with the same phone number, which creates a new, empty account.